The Raymarine warranty #2, bad news from

Ben Ellison

Ben Ellison

Panbo editor, publisher & chief bottlewasher from 4/2005 until 8/2018, and now pleased to have Ben Stein as a very able publisher, webmaster, and editing colleague. Please don't regard him as an "expert"; he's getting quite old and thinks that "fadiddling fumble-putz" is a more accurate description.

5 Responses

  1. Tim Quigley says:

    Having heard people state “there’s nothing to connecting two wires together”, I can empathize with with any manufacturer trying to give the do-it-yourselfer a shot at saving some money and getting some enjoyment out of doing their own work.
    But, all manufacturers have to draw a line somewhere.
    Raymarine’s warranty for self installed equipment still exists and it’s fair. Hopefully the bad information Ben has identified will be clarified by the writer.

  2. Eli says:

    If you need an extra pair of brass knuckles, let me know and I’ll fedex them to you Ben.

  3. Richard says:

    Ben – I agree with your characterization of the Shepard piece.
    But, I am puzzled with your assertion that the change in Raymarine�s warranty policy is “arguably good for consumers”. I don’t get it.
    It unquestionably “should mean fewer warranty problems for Raymarine” but it is, also unquestionably, a narrowing/limiting of the warranty delivered to the consumer. How can it possibly be, even arguably, good for consumers?
    It’s certainly not good for the highly skilled and qualified, but uncertified, consumer who installs his gear to the highest profesisonal standards. And for those less or even unqualified consumer self-installers who are not, by the policy change, motivated to hire a professional – the only effect is a reduction in warranty coverage.
    I have no problem with the policy change. It’s entirely reasonable and only sensible from Raymarine’s perspective. But suggesting it’s to the consumer’s advantage seems to stretch the point.
    BTW, did you get an email from me last week suggesting we talk about an item in one of your recent posts?

  4. Ben Ellison Ben Ellison says:

    Richard, As I understand it, the onboard warranty never applied to self-installers. The only change is the demand for certification (which apparently includes paperwork sent into Raymarine as part of the install). That means that, say, a boatyard with a guy who knows how to �to hook up the positive and negative wires to some power source and to plug in the antenna� (another Shepard doozy) will no longer get their customers this warranty unless they get the electronics guy more training. That hopefully means greater skill, but also may mean higher install costs, which is why I said �arguably�. By the way, I believe a crackerjack amateur installer can hire a certified pro to check out and certify the work to Raymarine.

  5. Ben Ellison Ben Ellison says:

    Richard, No I never did get your email, and now I’m confused as to which Richard you are. Please try again: ben.ellison@panbox;-)

Join the conversation

Your email address will not be published. Required fields are marked *